RESULTS AND REFUNDS - TOTAL GUARANTEE
Diffusionestock.com assures you a total guarantee: Beyond compliance with laws, we are interested in a continuous relationship with each of our customers, so we guarantee the utmost attention to every need and full availability to solving any problems.
Diffusionestock.com expects excellent customer care, so our main goal is to ensure that you are fully satisfied with your purchase. If for any reason you are not satisfied with the merchandise you purchased on diffusionestock.com, you will be able to exercise your right of withdrawal without any penalty and without specifying the reason within 14 days from the date you received the goods.
RIGHT OF WITHDRAWAL
In fact, purchases made on diffusionestock.com, such as all distance purchases by telephone or correspondence, as they are outside the premises, are protected by Legislative Decree no. 185 of May 22, 1999, which provides for the possibility of Of the consumer to exercise the right of withdrawal.
The consumer can exercise this right within a maximum of 14 days from the date of receipt of the goods.
This right consists of the possibility of returning the goods purchased to the supplier without any penalty and without specifying the reason, and in consequent reimbursement of the purchase price. The only non-refundable expenses will be those of shipping, which I remain excluded from the discipline provided for in Decree Law 185/99.
Conditions to be able to exercise your right of withdrawal
Diffusionestock.com reserves the right to accept returns that comply with all of the following conditions:
· The returned goods must be equipped with their identification mark and the original seal.
· The returned goods must not have been worn, washed, stretched, used or damaged in any way.
· The goods must be returned in their original packaging.
· The goods to be returned must be delivered to the courier within 14 days of receipt.
Methods and repayment times
· In order to exercise the right of withdrawal, you must send it by email to [email protected]
· After diffusionestock.com has received the goods you have returned and verified that it complies with all the conditions stated in the previous point, you will send a confirmation email that your return has been accepted and will repay the price of the The products you returned, net of shipping costs.
· The refund method depends on the type of payment you chose to order the goods you want to return:
If you have paid through PayPal, we will reimburse the amount to be refunded on the same Paypal account you used to make the purchase.
If you have paid in cash on delivery, we will credit the amount to be refunded to the bank or post account that you have indicated within the Return Form. You will be able to tell us the bank or post bank account details on which to credit the amount to be refunded.
· The time needed to get the actual refund of the price you paid for the purchase of the returned goods depends on the correctness of the data you provided and the timing of the banking institutions that provide the relevant operations. Normally, to get the re-credit of the amount to be refunded, it takes about 10 days from the date that diffusionestock.com received the returned merchandise and verified that you made the claim made in accordance with all the conditions stated.