In this category you will find information relating to information on registration / cancellation and management of your DiffusioneStock profile

 

How can I register?

Go to the FREE REGISTRATION page and register for free

 

I just registered but I can not access my profile, why?

If you can not access your profile, please check if:

 

 1 - You will have to wait for our STAFF to check the data entered, and that you are actually a reseller

 2 - You have received an e-mail confirming your registration. Also check in the Spam folder

 3 - You have correctly entered the e-mail address used during registration.

 4 - You have entered your password correctly.

 

I can not remember my password

If you have forgotten your password, go to the "LOGIN" page and click on "Password forgotten?". You will need to set the new password directly on the page.

 

When will you ship my order?

Usually within 24/48 h from receipt of payment.

 

Why was not there an invoice inside the package?

from 01/01/2019 For new legislation on electronic invoice, the invoice can not be included in the package, but will be sent to your certified e-mail address.

 

Can I cancel my account?

Yes, you need to send your request to our customer service [email protected]

How can I change my e-mail?
Once you have created your account, it is no longer possible to change the e-mail address. You need to create a new account, with the new e-mail address.

 

What information can I find in the area dedicated to my account?

In your profile you will find all the information provided at the time of your registration:

 

Your personal data

Your company data

Some optional information that you can provide us to receive newsletters or communications

Your password (which you can change)

Your orders placed

Your invoices (Invalid tax copy)

Credit notes

 

How do I access my DiffusioneStock account?

Once registered, you can access through the "ACCOUNT" item at the top right, then click on LOGIN

What is DiffusioneStock?
DiffusioneStock.com is a B2B e-commerce specialized in the sale of "100% cashmere knitwear and accessories" wholesale for physical and online retailers, this means that we serve chain stores, boutiques, websites and all Paritita Iva holders . Everything you will find on our platform is available and ready for delivery.