PAYMENTS

 

How can I pay?

By bank transfer, or pay by Cash within the limits of the law. PLEASE NOTE: the order is confirmed upon receipt of payment. With bank transfer it takes on average 2/3 working days, Send the copy of the bank transfer by e-mail info@diffusionestock.com to be sure that your order is processed faster or not canceled.

Can I have a discount on my order?

The products on www.diffusionestock.com are already discounted, but if you want to buy a large volume, you can contact us by e-mail or directly by phone, and ask if you are entitled to a further discount. 

Can I pay cash on delivery?

Of course, you can pick up the goods and pay for cash, or pay the cash on delivery to the courier (ONLY IN ITALY)

How can I get a free shipping?

 Except for different agreements, you will be charged the shipping rate based on the destination of the goods.

Has my order been paid?

After completing the order, you will receive an e-mail confirming that the payment has been successful. Also, in the "My Orders" section, you can check the payment status of your order.

My credit expires?

Yes Open credits are closed during the calendar year.

 

MY PROFILE / MY ORDERS

 

 How can I register?

Go to the FREE REGISTRATION page and register for free

 

I just registered but I can not access my profile, why?

If you can not access your profile, please check if:

1 - You have received an e-mail confirming your registration. Also check in the Spam folder

2 - You have correctly entered the e-mail address used during registration.

3 - You have entered your password correctly.

 

I can not remember my password

If you have forgotten your password, go to the "LOGIN" page and click on "Password forgotten?". You will need to set the new password directly on the page.

 

When will you ship my order?

Usually within 24/48 h from receipt of payment.

 

Why was not there an invoice inside the package?

from 01/01/2019 For new legislation on electronic invoice, the invoice can not be included in the package, but will be sent to your certified e-mail address.

 

Can I cancel my account?

Yes, you need to send your request to our customer service info@diffusionestock.com

How can I change my e-mail?

Once you have created your account, it is no longer possible to change the e-mail address. You need to create a new account, with the new e-mail address.

 

SHIPMENTS

 

How much is shipping ?

It will be calculated based on the volume / weight of the goods purchased and based on the destination.

 

Is it possible to give the courier a timetable?

No, it is not possible to give the courier a timetable. The courier, in general, delivers according to the laps he has to do in that particular area. If the courier does not find the addressee at the time of delivery, he will automatically reschedule the delivery on the next working day.

 

What courier used for deliveries?

Our official partner is BRT - DPD

You can also transport it with your trusted courier.

  

In which countries can you ship?

We ship throughout Europe and in almost all countries outside the EU.

To find out if we also ship to your country, contact us at info@diffusionestock.com

 

Is the cost of shipping with VAT?

Yes, where applicable


Can a trusted person or a trusted courier come to collect my order?

Yes, only if the order has Italy as its destination.

Unlike all other "Eu and extra Eu" countries it is mandatory to collect the goods by a courier.

 

Can I order on the phone or even at your showroom?

For retailers you can visit us by appointment in our showroom / warehouse by sending an e-mail to info@diffusionestock.com or by telephone.

 

Is shipping insured?

No, but you can request an insurance by sending an e-mail to: info@diffusionestock.com

 

What are the delivery times?

Orders are delivered to the BRT-DPD courier within 24 hours from receipt of payment:

- In Italy they are delivered within 1-2 working days.

- In Europe delivery times vary depending on the final destination: from 2 to 5 days

  

Are the articles original?

All our products in the catalog are original

 

RETURNS / CHANGE

 

 

I do not like the article can I make it?

No, our goods are sold as seen and liked in the state in which they are located.

 

ORDER AND MODIFICATIONS

 

 

What is the minimum order?

We have not entered minimum order.

 

How can I search for a product on the site?

 If you are looking for a specific product, just enter the product code in the "Search" box. If instead you do not have the product code you can search using our menu and refining the search for filters, brand, sizes.

 

The prices that I see in the catalog are with VAT?

No, VAT will be applied "where applicable" to the closing of the order on the total purchased.

 

If I want information not inserted in the article's sheet?

The article sheet contains all the information we have at our disposal. If you need additional information contact our customer service to find out if there are other additional ones available.

 

What are the response times to e-mails?

We guarantee an answer to your mail within 24 hours of work (from Monday to Friday) except holidays.

 

Do you have an Italian VAT number?

You will pay the Italian VAT of 22%

 

Do you have a European VAT or non-Italian VAT number?

Contact our customer service that will validate your VAT number so that you can buy and pay without VAT your orders according to article 41.

 

For all other needs please send an e-mail :E-mail: info@diffusionestock.com