FAQ – DiffusioneStock shipping and delivery

FAQ – Shipments and Couriers

Everything you need to know about deliveries, costs, and tracking.

Shipping costs are calculated based on the volume/weight of the goods and the destination. Check shipping rates here.
No, the courier delivers according to the scheduled routes in that area. If the recipient is not found, the delivery will be automatically rescheduled for the next business day.
Our official partners are BRT, DPD, DHL, FEDEX, and TNT. You can also arrange a pickup using your own trusted courier.
Yes, you can track shipments via the courier links:
• BRT: Track here
• TNT: Track here
• DHL: Track here
• FEDEX: Track here
We ship all over Europe and in almost all non-EU countries. Contact us to check specific availability for your country.
Yes, where applicable (currently only for shipments within Italy).
Yes, if the destination is in Italy. For EU and non-EU destinations, the pickup must be managed by a professional courier service.
Yes, you can place orders by phone or by visiting our Show-Room by appointment. Book an appointment here.
No, but you can request insurance (highly recommended) during checkout. Please note that we are not responsible for shipments once they leave our warehouse.
Orders are handed to the courier within 24 working hours after payment confirmation:
• Italy: 1-2 working days (excluding islands)
• Europe: 2-5 working days
Our quality control is very strict, but errors can happen. If you receive an incorrect product, please take a photo and contact our customer service immediately.