How much is shipping ?
It will be calculated on the basis of the volume / weight of the goods purchased and on the basis of the destination. Here you can get an idea of the costs.
Is it possible to give the courier a timetable?
No, it is not possible to schedule the courier. The courier, in general, delivers according to the laps he has to do in that particular area. If the courier does not find the recipient at the time of delivery, he will automatically reschedule the delivery to the next working day.
What courier do you use for deliveries?
Our official partner is BRT - DPD - FEDEX
You can also transport with your trusted courier.
Is it possible to track the shipment?
Of course, shipments destined for Italy, you can trace them here
While for shipments destined for Europe, you can trace them here
While for shipments to Europe with FEDEX, you can track them here
In which countries do you ship?
We ship all over Europe and in almost all non-EU countries.
To find out if we also ship to your country, contact us info@diffusionestock.com
The cost of shipping is with add VAT?
Yes, where applicable ( only for Italy )
Can a trusted person or a trusted courier come to pick up my order?
Yes, only if the order has Italy as its destination.
Unlike in all other "Eu and extra Eu" countries, the collection of the goods by a courier is mandatory.
Can I order over the phone or even at your showroom?
Is possible to visit us in our Show-Room by appointment, by sending an e-mail to info@diffusionestock.com or by telephone contact.
Is shipping insured?
No, but it is possible to request insurance, by sending an e-mail to: info@diffusionestock.com
What are the delivery times?
Orders are delivered to the BRT-DPD-FEDEX courier within 24 working hours from receipt of payment:
- In Italy they are delivered within 1-2 working days.
- In Europe delivery times vary according to the final destination: from 2 to 5 days
Delivery of the wrong product
The quality control is truly strict: after completing its production or storage process, each item is carefully examined and inspected in its entirety, before being entrusted to the shipping department.
But in case it happens, we suggest you photograph the garment and contact our customer service via email info@diffusionestock.com, attaching the images so that one of our operators can help you. We will be happy to find an appropriate solution together with you!