What is the minimum order?
We have not entered minimum orders, but we do not process personal orders. (So it will not be possible to process orders of 1 or 3 items) It is true that we have removed the minimum order to facilitate all resellers, but we certainly do not believe that a reseller can make an order of that type.
Are the prices I see in the catalog with VAT?
No, VAT will be applied "where applicable" to the closing of the order on the total purchased.
If I want information not included in the article form?
The article sheet contains all the information we have at our disposal. If you need additional information, contact our customer service to find out if other additional information is available.
What are the response times for e-mails?
We guarantee an answer to your emails within 24 working hours (from Monday to Friday) Except holidays.
Do you have an Italian VAT number?
You will pay the Italian VAT of 22%
Do you have a European or non-Italian VAT number
Contact our customer service who will validate your VAT number through the VIES or Agenzia delle Entrate website, so that you can purchase and pay your orders without VAT according to article 41.
For all other needs go to the contact form
Where can I see my orders?
You can view the history of your orders placed with the relative processing states through your account under "My orders". By clicking on each order you can view the details.
How can I pay?
By bank transfer / Cash payment within the limits of the law.
PLEASE NOTE: the order is confirmed upon receipt of payment. With wire transfer it takes on average 2/3 working days, Send the copy of the transfer by e-mail [email protected] to be sure that your order is processed faster or is not canceled.
I decided to pay by bank transfer, how should I proceed?
If you have chosen to pay by bank transfer, you will receive our bank details in the order confirmation. When you make the transfer, remember to enter the order number in the reason, this will allow us to speed up the processing of your order. "Usually takes 3 working days.
Can I pay cash on delivery?
Of course, you can pick up the goods and pay in cash, or pay the cash on delivery to the courier (IN ITALY ONLY) "Within the limits set by the current law"
Can I get a discount on my order?
The products on www.diffusionestock.com are already discounted, but if you intend to buy a large volume, you can contact us by e-mail or directly by phone, and ask if you are entitled to an additional discount.
Was the payment for my order successful?
After completing the order, you will receive an e-mail confirming that the payment was successful. In addition, in the "My Orders" section, you can check the payment status of your order.
E-mail: [email protected]