What is the minimum order?
We have not entered minimum orders, but we do not process personal orders. (So ​​it will not be possible to process orders of  2/3 items) It is true that we have removed the minimum order to facilitate all resellers, but we certainly do not believe that a reseller can make an order of that type.

Do the prices I see in the catalog include VAT tax?
No, VAT tax will be applied "where applicable" to the closing of the order on the total purchased.

If I want information not included in the article form?
The article sheet contains all the information we have at our disposal. If you need additional information, contact our customer service to find out if other additional information is available.

What are the response times for e-mails?
We guarantee an answer to your emails within 24 working hours (from Monday to Friday) Except holidays.

Do you have an Italian VAT number?
You will pay the Italian VAT of 22%

Do you have a European or non-Italian VAT number
Contact our customer service who will validate your VAT number through the VIES or Agenzia delle Entrate website, so that you can purchase and pay your orders without VAT according to article 41.

For HELP please go to the contact form

Where can I see my orders?
You can view the history of your orders placed with the relative processing states through your account under "My orders". By clicking on each order you can view the details.

How do I pay through your web site? 

1) By bank transfer 
2) By credit card:
Visa, MasterCard, American Express, Postepay, CartaSì, Diners Club, Maestro. A link will be sent to you.
(With a commission cost indicated in the cart at the time of purchase)

PLEASE NOTE: the order is confirmed upon receipt of payment. With wire transfer it takes on average 2/3 working days, Send the copy of the transfer by e-mail info@diffusionestock.com to be sure that your order is processed faster or is not canceled.

I decided to pay by bank transfer, how should I proceed?
If you have chosen to pay by bank transfer, you will receive our bank details in the order confirmation. When you make the transfer, remember to enter the order number in the reason, this will allow us to speed up the processing of your order. "Usually takes 3 working days.

Can I pay cash on delivery?
Of course, you can pick up the goods and pay in cash, or pay the cash on delivery to the courier ( available only in ITALY ) "Within the limits set by the current law"

Can I get a discount on my order?
The products on www.diffusionestock.com are already discounted, but if you intend to buy a large volume, you can contact us by e-mail or directly by phone, and ask if you are entitled to an additional discount.

Was the payment for my order successful?
After completing the order, you will receive an e-mail confirming that the payment was successful. In addition, in the "My Orders" section, you can check the payment status of your order.

What is PRE-ORDER?
When a product in quantity limited is announced, we begin to offer our customers the possibility to pre-order that product and then purchase the product before it is available for sale.

In this way the product is booked and you are sure of receiving it after it is shipped. been made available in stock.

The quantity of products available for pre-order, however, is always limited. This it means that that product can run out and we cannot guarantee beyond the pre-order campaign that that product is still in stock.

Why Pre-Order a product?
The pre- order allows you to book a product with ease. and without inconvenience. It guarantees you will receive the product in quantity. limited.

Moreover, it means you don't have to wait for product launch day, nor wait even longer long because the product you want is not available. Thanks to the pre-order, the product will be sent to you conveniently shipped as soon as available.

when will he come are you charged for Pre-Order payment?
The pre-order amount will be sent to you charged when you pre-order only a 20% deposit, while The balance will be paid to you requested on the date of availability of the product.

Example: today is March 5th, the date of availability of the product you are interested in is on July 10th. You proceed with the pre-order, so today you only pay a 20% deposit of the total, then on the date of availability of the product this is of July 10th in this example, you will send the balance and the goods will be delivered to you. shipped immediately! 

Can I buy the products in Pre-Order with other items available in a single order?
Of course yes, but if you want to receive products already available and without pre-order, we recommend placing separate orders. One order for your pre-order, and another order for the products available with immediate shipping.

Otherwise, when you make pre-order + order for us it will mean shipping when the order is completely available, with the same procedure for payment.
That is: You will be asked for immediate payment but only the deposit of 20% of the total, while the balance will be requested from you on the date of availability of the last product available.

Can I cancel a Pre-Order?
We are aware that you may change your mind after placing a pre-order. In this case you can cancel it but you will be charged a penalty equal to the deposit you have paid, that is, 20%.

Can I modify a Pre-Order?

Unfortunately the pre-order cannot be modified. If you are absolutely urgent to modify your pre-order, we recommend that you contact our Customer Service directly " info@diffusionestock.com" and seek a solution where possible.